Improving Web-based civic information access: a case study of the 50 US states

TitleImproving Web-based civic information access: a case study of the 50 US states
Publication TypeConference Papers
Year of Publication2002
AuthorsCeaparu I, Shneiderman B
Conference Name2002 International Symposium on Technology and Society, 2002. (ISTAS'02)
Date Published2002///
ISBN Number0-7803-7284-0
KeywordsComputer aided software engineering, Computer science, contact information, Educational institutions, government data processing, Guidelines, home page design features, information resources, Laboratories, Modems, Navigation, online help, privacy, privacy policies, search boxes, Tagging, Uniform resource locators, US states, USA, User interfaces, Web sites, Web-based civic information access

An analysis of the home pages of all fifty US states reveals great variety in key design features that influence efficacy. Some states had excessively large byte counts that would slow users connected by commonly-used 56 K modems. Many web sites had low numbers of or poorly organized links that would make it hard for citizens to find what they were interested in. Features such as search boxes, privacy policies, online help, or contact information need to be added by several states. Our analysis concludes with ten recommendations and finds many further opportunities for individual states to improve their Websites. However still greater benefits will come through collaboration among the states that would lead to consistency, appropriate tagging, and common tools.